Privacy Policy

1. Introduction

Welcome to Twogle ("we," "our," or "us"). We are committed to protecting your privacy and the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

Register for an account
Create a couple profile
Use our relationship coaching features
Participate in activities and challenges
Contact us for support

Usage Data

We automatically collect certain information when you use the app, including:

Device information (type, operating system)
App usage patterns and preferences
Log data and analytics

3. How We Use Your Information

We use the information we collect to:

Provide and maintain our services
Personalize your experience and AI coaching
Improve our app and develop new features
Communicate with you about updates and offers
Ensure the security of our platform

4. Data Security

We implement industry-leading security measures to protect your relationship data, including:

End-to-end encryption for sensitive data
Secure data storage and transmission
Regular security audits and updates
Strict access controls and authentication

5. Data Sharing

We do not sell your personal information. We may share your data only in the following circumstances:

With your explicit consent
To comply with legal obligations
With service providers who assist our operations (under strict confidentiality agreements)

6. Third-Party AI Services

Twogle uses third-party artificial intelligence services to power its AI coaching features. Before any data is shared with these services, we obtain your explicit in-app consent. The following providers receive data only when you have agreed to AI data sharing:

Anthropic, PBC (Claude)

We use Anthropic's Claude AI model to generate AI coaching responses and relationship guidance within the app.

Data sent to Anthropic:

Your messages and conversation history with the AI coach
Your name and your partner's name
Relationship details (type, length, living situation)
Your goals and relationship context

Purpose: Generating personalised AI coaching responses and relationship guidance.

Anthropic's privacy policy: anthropic.com/privacy

OpenAI, LLC (GPT-4o mini & Moderation API)

We use OpenAI's models for content safety monitoring and intelligent message routing within the app.

Data sent to OpenAI:

Message content (for safety filtering and moderation)
Anonymised routing signals

Purpose: Content safety detection, moderation, and message routing.

OpenAI's privacy policy: openai.com/privacy

Model Training

Your data is not used to train AI models. Both Anthropic and OpenAI process your data under API agreements that prohibit the use of customer data for model training purposes.

Data Protection

All data is transmitted to AI providers over encrypted connections (TLS)
Data is processed on our secure servers before being sent to AI providers
Your individual conversations are never shared with your partner
You can use Twogle without enabling AI features — consent is optional

Data Deletion

If you wish to request deletion of data that has been processed by our AI providers, please contact us at [email protected]. We will coordinate deletion with the relevant providers in accordance with their data retention policies and applicable law.

7. Your Rights

You have the right to:

Access your personal data
Correct inaccurate information
Delete your account and data
Export your data
Opt out of marketing communications

8. Children's Privacy

Twogle is not intended for users under 18 years of age. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: [email protected]